COVID Update: Due to shipping delays we are currently offering $12 flate rate express shipping only

Customer Support

At Arcis we are committed to helping you to pursue your own legend.
We are equally committed to ensuring your experience with us is a rewarding and enjoyable one.

Get in touch

If you have any questions or feedback please do not hesitate to contact our customer support team arcis@shoparcis.com and we will respond within 24 hours.

We’d also love for you to follow our journey and share yours across our Instagram, Facebook & LinkedIn accounts.

Shipping and Delivery

Due to COVID shipping delays, we are only offering flat-rate express shipping at this time to meet our order demands. All orders will be shipped via AusPost or DHL depending on the destination of the order.

AUSTRALIA

Express Delivery: AUD$12 flat rate

USA

Priority Shipping: USD$10 flat rate

INTERNATIONAL

Standard Delivery: USD$10 flat rate

If you have any questions in regard to delivery, please email our customer support team arcis@shoparcis.com and we will respond within 24 hours.

Return policy

If you are not entirely satisfied with your Arcis product we will provide a credit or exchange if the product is returned in saleable condition, accompanied by a sales receipt within 30 days.

A flat $10 shipping fee per product will apply to all returns. Please email our customer support team arcis@shoparcis.com and we will supply you with a shipping label and instructions.  If you have any questions regarding the return process, please contact our customer support team arcis@shoparcis.com.

Writing Instrument Warranty

We guarantee that our writing instruments will be in good working order, and as described in our advertising when you receive them. If that is not the case or if there is any mechanical failures (excluding improper usage by user or accidental damage) with our writing instruments within 12 months of your purchase, we will provide you with either a replacement product or a full refund of the purchase price (at our discretion).

If you require any assistance with warranty, please contact our customer support team by e-mail at arcis@shoparcis.com attaching your proof of purchase and images of the damage.

Writing instrument servicing and repairs

If any components of your writing instrument become damaged or are lost, Servicing and replacement of new parts is available for cases that fall out of warranty guidelines.

Time: Servicing takes between 4-8 weeks after you have lodged initial claim.

Cost: Servicing is charged on a case by case basis. All costs (including shipping, parts etc.) will be quoted and agreed upon before continuing.

If you require any assistance with servicing, please contact our customer support team by e-mail at arcis@shoparcis.com.

Time Piece Warranty

We guarantee that our timepieces will be in good working order, and as described in our advertising when you receive them. If that is not the case or if there is any mechanical fault within 12 months of your purchase, we will provide you with either a replacement product or a full refund of the purchase price (at our discretion). Not covered under Timepiece warranty is

  • Excessive and unusual wear and tear
  • Any defect arising from accident, mishandling, incorrect or abusive use
  • The batteries
  • The glass
  • Crown/screw
  • The watch strap
  • Inexpert or unauthorised repair

If you require any assistance with warranty, please contact our customer support team by e-mail at arcis@shoparcis.com attaching your proof of purchase, product serial number (found on the front of your warranty card) and images of the damage.

Time Piece servicing and replacement parts

Should your timepiece require a battery replacement or any other servicing that falls out of our warranty guidelines we recommend you visit a Swiss Watch service centre or a reputable jeweller in your area. Contact our maintenance team if you would like any further advice on servicing.

Strap replacement for all watch styles are available to purchase directly through customer service. Please contact arcismen@shoparcis.com.

The Arcis Man

Arcis exists to help ambitious professionals on their personal journey. However, starting this journey can sometimes be difficult and will always be challenging. We are committed to providing you with regular advice, information and inspiration. We want to see you become a person of action, who through momentum, realises their potential.

Pursue Your Legend

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